​You may return your unused products within 30 days of purchase for an exchange or a refund of the purchase price excluding our shipping and handling costs. ​​Some of our products are offered with free shipping, so please be aware that if you return one of these products, our actual outbound shipping costs will be deducted from your return refund. The merchandise should be received in the original, resalable condition. Items that are sealed must be returned with their seal intact.​

​If you do not have all the original packaging or accessories​,​ ​w​e can process a return with a deduction on your refund for what is missing.​ ​In the event that an item is damaged, lost or incorrectly delivered, ​report us within ​3 days ​​of receipt.​ W​e​ will​ arrange for a replacement​ or refund. In this case we will cover all reasonable​​ shipping fees.​ ​ ​​ Contact Us for return merchandise authorization

How to return your item?

  1. Submit Return Form.
  2. Place item into a sturdy shipping package.
  3. Include all manufacturers' original packing materials, manuals and accessories.
  4. Include the return slip with your shipment.
  5. Purchase postage, put return label on the package, and ship to our office.
  6. If you want to return and get refund for unused item please note that shipping charges will not be refundable.
  7. In case you recieved defective item and informed us properly, reasonable shipping charges can be refundable.
  • You can return your item by mail only
  • Please use the ​following address:
  • Active Air LLC
  • 105005 Baymanskaya street 16
  • Moscow
  • Russia
  • tel +7 926 5307838

Refund details​

We will make refund the same way as you pay for the items. We will proceed it within 15 business days ​from the date of getting your returned item.