RETURN AND REFUND POLICY - RadiaScan.com
RETURN AND REFUND POLICY
RETURN AND REFUND POLICY
01
Main provisions

You may return your unused products within 30 days of purchase for an exchange or a refund of the purchase price excluding our shipping and handling costs. ​​ Please be aware that if you return one of these products, our actual outbound shipping costs will be deducted from your return refund. The merchandise should be received in the original, resalable condition. Items that are sealed must be returned with their seal intact.​

 

​If you do not have all the original packaging or accessories,​ ​we can process a return with a deduction on your refund for what is missing.​ ​In the event that an item is damaged, lost, or incorrectly delivered, ​report us within ​3 days ​​of receipt.​ We​ will​ arrange for a replacement​ or refund. In this case, we will cover all reasonable​​ shipping fees.​ Contact Us for return merchandise authorization.

02
How to return your item?

1. Contact us using online chat, mail, or messenger and provide the information about your returns.

 

2. Place item into a sturdy shipping package. Include all manufacturers' original packing materials, manuals, and accessories.

 

3. Send it to our office.

 

4. If you want to return and get a refund for unused items please note that shipping charges will not be refundable.

 

5. In case you received a defective item and informed us properly, reasonable shipping charges can be refundable.

Contact us
Active Air Ltd.